Sorry, Sorry, Sorry: The Case for Good Apologies cover
Sorry, Sorry, Sorry: The Case for Good Apologies
by Marjorie Ingall, Susan McCarthy
ISBN: 1982163496
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astura · 2024-12-17 · Original thread
This book - https://www.amazon.com/Sorry-Case-Good-Apologies/dp/19821634... - has an entire chapter dedicated to this.