I would start with providing the link and naming the author http://www.amazon.com/Delivering-Happiness-Profits-Passion-P...

Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh.

This really reminds me of Zappos's Culture and the great stuff that Tony Hsieh and others have been working on for the past years.

I strongly recommend Delivering Happiness by Hsieh to anyone who is interested in this type of approach to employee care. Very inspiring stuff. http://www.amazon.com/Delivering-Happiness-Profits-Passion-P...