Found in 2 comments on Hacker News
I would start with providing the link and naming the author

Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh.

arkitaip · 2010-12-04 · Original thread
This really reminds me of Zappos's Culture and the great stuff that Tony Hsieh and others have been working on for the past years.

I strongly recommend Delivering Happiness by Hsieh to anyone who is interested in this type of approach to employee care. Very inspiring stuff.

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