Incident Management for Operations cover
Incident Management for Operations
Description: Incident Management for Operations outlines processes and strategies for effectively handling IT incidents, focusing on improving response to outages, security issues, and other critical events in operational environments
ISBN: 0636920036159
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richadams · 2019-01-14 · Original thread
There are some good additional resources referenced in the docs here: https://response.pagerduty.com/resources/reading/

Specifically, Google's SRE books are particularly useful (https://landing.google.com/sre/books/) along with the book "Incident Management for Operations" (http://shop.oreilly.com/product/0636920036159.do) and Etsy's Debriefing Facilitation Guide (http://extfiles.etsy.com/DebriefingFacilitationGuide.pdf).

The book "Comparative Emergency Management" (https://training.fema.gov/hiedu/aemrc/booksdownload/compemmg...) is also quite interesting, as it compares the emergency management practices of about 30 different countries.