Found in 2 comments on Hacker News
oostevo · 2010-04-20 · Original thread
This was an excellent article.

I've dabbled in this field in my job, but I don't have any real training, so I've had to teach myself.

The classic text in this field is _The Design of Everyday Things_, by Donald Norman.[1] Also very useful is _Interaction Design_.[2] The first is a very quick read (it's only about 200 pages, and not very technical), while the second is a textbook intended for use in university courses on HCI.

I've found both very valuable in trying to figure out how users approach things without any formal cognitive science or HCI training.

[1] [2]

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