There's a great book on this topic from the first dot com age. Necessary but not Sufficient (https://www.amazon.com/Necessary-But-Sufficient-Eliyahu-Gold...). The idea being you can adopt a tool but if you don't understand the mental models that go along with that tool then you won't fully reap the benefits.
As a company, this is still our responsibility. The best products educate as well as enable.
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