The simplest explanation for your experience is not Google being incompetent.
I have read AskHN’s written a bit later under similar facts. The consultant is trying to get their own account reinstated because they made a new account on behalf of a client experiencing “arbitrary” mistreatment.
Outside of that, the market for consulting clients is a market for lemons. Good clients already have consultants. Those consultants hang onto good clients like grim death.
I could be misreading what you wrote. You might not have written down something that would change my take.
Maybe this is not a situation where you pay the dumb tax. But everyone pays it sometimes.
As for paranoia: https://www.amazon.com/Only-Paranoid-Survive-Exploit-Challen...
Remember all those Intel clones?
Intel crushed everyone now we need to save it?
Do we have another option?
“Only the Paranoid Survive” -Andy Grove
https://www.amazon.com/Only-Paranoid-Survive-Exploit-Challen...
Loved this book http://www.amazon.com/Only-Paranoid-Survive-Exploit-Challeng...
Regarding books: - Only the Paranoid Survive by Andrew Grove (Intel) [4]. It is always in my "pocket". It is real experience with pain points from a top CEO, not an academic exercise.
- Other books that are not focused on business but are more "epistemological". For example, "How Life Imitates Chess" by Garry Kasparov [5]. I don't know who created this title for the book though. Many autobiographies, in general, or good business biographies such as "Hard Drive: Bill Gates and the Making of the Microsoft Empire" [6].
[1] https://avc.com/category/mba-mondays/
[2] https://mba-mondays-illustrated.com/
[3] https://avc.com/2010/08/commission-plans/
[4] https://www.amazon.com/Only-Paranoid-Survive-Exploit-Challen...
[5] https://www.amazon.com/How-Life-Imitates-Chess-Boardroom/dp/...
[6] https://www.amazon.com/Hard-Drive-Making-Microsoft-Empire/dp...