As a crazy fast reader I liked it but now that I think about it, problems with product quality were a major preoccupation of the 1970s. There is a triangle between

  inflation <-> poor quality <-> shortages 

in that these all stem from the same root and the proportion in which they manifest depend on the system (e.g. in Soviet Russia they could legislate prices but couldn't legislate availability of products) It was the decade of Ralph Nader. See

https://www.amazon.com/Why-Nothing-Works-Anthropology-Origin...

https://www.amazon.com/Out-Crisis-W-Edwards-Deming/dp/052130...

https://www.amazon.com/Culture-Narcissism-American-Diminishi...

A few themes could be broken out, not least "mongo sucks" (I never worked at a company that didn't trust the database they used at all until I worked at one that used mongo) and a meditation on "buy" vs "build" that leans heavily towards build. (When I hear the word "integration" I reach for my keyboard and code up a 15-line python script while management is on hold waiting to hear what the "call us" price is)

The problem is the one tackled by W. Edwards Deming in his Quality philosophy. He takes the same stance: the quality of a product, in any production, is a result of management and leadership, organizational psychology, effective processes, and dedication to a systems-focused approach.

Start with Wikipedia: http://en.wikipedia.org/wiki/W._Edwards_Deming

Continue to this blog: http://blog.deming.org/

Read his dry and horribly written book if you want: http://www.amazon.com/Out-Crisis-W-Edwards-Deming/dp/0262541...

Or just head straight to something relevant and practical: http://www.amazon.com/The-Toyota-Way-Management-Manufacturer...

Moral of the story: Quality (all-encompassing quality, including everything from simple operational effectiveness, to market fit and understanding) comes from systems thinking.