"The ads portrayed Mac as a young, hip, laid back guy in a hoodie, whereas PC was a stodgy, befuddled, error-prone, middle-aged nerd... not surprisingly, adroit and modern Mac always got the best of outdated and inflexible PC ... The campaign produced results... less than 2 years later its [market] share had doubled... the cool campaign also helped boost customer value perception... Good advertising wasn't the only thing contributing to Apple's success..."
That campaign clearly had nothing to do with 'creating customer value'. It was a smear campaign. Yet in the same textbook these marketing academics praise it as great advertising. There is a laughably tiny section on ethics (2 paragraphs) at the end of the chapter which simply has open-ended questions, no guided discussion or anything.
It should surprise no-one that marketers have a fantastic bullshit story to convince people marketing is some kind of force for good. It is after all their job. Most amusingly I think they have largely pulled the same trick on themselves.
(1) - https://www.amazon.com/Principles-Marketing-14th-Philip-Kotl...
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