So this is basically a modern approach to Danny Meyer's (Union Square Hospitality Group [1]) "collecting the dots" he described in his book Setting the Table [2].
His suggestion was to have staff listen to conversations (and have conversations with guests) and then record any interesting "dots" like a child having a graduation coming up or an anniversary just around the corner. That way on their next visit the staff could be well-prepared.
Click-bait headline makes you think otherwise, but this is just standard hospitality stuff.
His suggestion was to have staff listen to conversations (and have conversations with guests) and then record any interesting "dots" like a child having a graduation coming up or an anniversary just around the corner. That way on their next visit the staff could be well-prepared.
Click-bait headline makes you think otherwise, but this is just standard hospitality stuff.
[1] https://www.ushg.com/
[2] https://www.amazon.com/Setting-Table-Transforming-Hospitalit...