Never seen this formulated as such but I really like it. I was reading a book which tangentially dealt with that [0]. It changed my perspective on how new businesses are increasingly externalizing their costs to the consumers.
[0] https://www.amazon.com/Shadow-Work-Unpaid-Unseen-Jobs/dp/161...
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Never seen this formulated as such but I really like it. I was reading a book which tangentially dealt with that [0]. It changed my perspective on how new businesses are increasingly externalizing their costs to the consumers.
[0] https://www.amazon.com/Shadow-Work-Unpaid-Unseen-Jobs/dp/161...