It talks about how experienced people can make higher quality decisions by taking into account their intuition vs just trying to decide using logic.
Also, Gerd Gigerenzer is a good name to look into. My degree is in Decision Science, so I'm slightly biased against some of the pop-sci authors. However Gigerenzer has a number of books that range from highly accessible to the academic. Also, he has served as an editor on volumes that relate the study of mental models/cognition to other fields.
One example is: Heuristics and the Law
Sources of Power by Gary Klein is a great read about decision making and there's a whole chapter about communicating intent and motivation.
"When you communicate intent, you are letting the other team members operate more independently and improvise as necessary. You are giving them a basis for reading your mind more accurately."
The U.S. Army actually uses a Commander's Intent statement, which was streamlined into:
- Here's what I think we face.
- Here's what I think we should do.
- Here's why.
- Here's what we should keep our eye on.
- Now, talk to me.
Obviously this can be applied to any organization. It's always in your best interest to tell someone why they should be doing something and not just what they should be doing.
It's been a while since I read it, but the long and short of it is that intuition is the only game in town, especially when making decisions under pressure, and the people with good intuition are the one's with experience.
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