"Submit Now: Designing Persuasive Web Sites" by Andrew Chak (2003)
• Similar to "Don't Make me Think", but focuses more on personal interaction & choices more than layout.
"Defensive Design for the Web: How to improve error messages, help, forms, and other crisis points" by 37 Signals (2004)
• Error management (not just 404s) is one of the most overlooked UI portions of a web project and are often left up to the developers to "figure out".
http://www.amazon.com/Submit-Now-Designing-Persuasive-VOICES...
http://www.amazon.com/Defensive-Design-Web-improve-messages/...
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"Submit Now: Designing Persuasive Web Sites" by Andrew Chak (2003)
• Similar to "Don't Make me Think", but focuses more on personal interaction & choices more than layout.
"Defensive Design for the Web: How to improve error messages, help, forms, and other crisis points" by 37 Signals (2004)
• Error management (not just 404s) is one of the most overlooked UI portions of a web project and are often left up to the developers to "figure out".
http://www.amazon.com/Submit-Now-Designing-Persuasive-VOICES...
http://www.amazon.com/Defensive-Design-Web-improve-messages/...