To save effort on finding the relevant segment of a 17+ minute interview, I have attempted to transcribe a portion. See also https://www.oreilly.com/ideas/susan-sons-on-maintaining-and-... with some portions transcribed (inexactly); add ~20s to the times below to match the podcast timing.
(5:26) [O'Reilly interviewer] Mac Slocum: Related question on this: how can the Internet's infrastructure remain up to date and secure, particularly when it's distributed like this?
(5:33) Susan Sons: So the really terrifying thing about infrastructure software in particular is when you pay your ISP bill, that pays for all the cabling that runs to your home or business. That pays for the people that work at the ISP. That pays for their routing equipment and their power and their billing systems and their marketing and all of these wonderful things. It doesn't pay for the software that makes the Internet work. (5:54) That is maintained almost entirely by volunteers. And those volunteers are aging. [Um.] Most of them are older than my father. And [um,] we're not seeing a new cadre of people stepping up and taking over their projects, (6:10) so what we're seeing is ones and twos of volunteers who are hanging on and either burning out while trying to do this in addition to a full-time job, or are doing it instead of a full-time job, or should be retired, or are retired. [Um.] And it's just not giving the care it needs. (6:27) And in addition to this, these people aren't always up to date on the latest [um] techniques and security concerns of the day. And the next generation isn't coming up. I recently started a mentoring group called the #newguard that takes early and mid-career technologists and we cross-mentor and then we match them up with the old guard who are maintaining and who built this software to try to help solve that problem. But in the meantime there's still not enough funding going in this direction. And there's not enough churning happening. [Um.] And it's a really tough thing because there's a certain amount of what I call "functional arrogance" involved. [Um.] I don't have a certificate of "Susan is good enough to save the Internet" anywhere. I don't know who hands those out.
(5:26) [O'Reilly interviewer] Mac Slocum: Related question on this: how can the Internet's infrastructure remain up to date and secure, particularly when it's distributed like this?
(5:33) Susan Sons: So the really terrifying thing about infrastructure software in particular is when you pay your ISP bill, that pays for all the cabling that runs to your home or business. That pays for the people that work at the ISP. That pays for their routing equipment and their power and their billing systems and their marketing and all of these wonderful things. It doesn't pay for the software that makes the Internet work. (5:54) That is maintained almost entirely by volunteers. And those volunteers are aging. [Um.] Most of them are older than my father. And [um,] we're not seeing a new cadre of people stepping up and taking over their projects, (6:10) so what we're seeing is ones and twos of volunteers who are hanging on and either burning out while trying to do this in addition to a full-time job, or are doing it instead of a full-time job, or should be retired, or are retired. [Um.] And it's just not giving the care it needs. (6:27) And in addition to this, these people aren't always up to date on the latest [um] techniques and security concerns of the day. And the next generation isn't coming up. I recently started a mentoring group called the #newguard that takes early and mid-career technologists and we cross-mentor and then we match them up with the old guard who are maintaining and who built this software to try to help solve that problem. But in the meantime there's still not enough funding going in this direction. And there's not enough churning happening. [Um.] And it's a really tough thing because there's a certain amount of what I call "functional arrogance" involved. [Um.] I don't have a certificate of "Susan is good enough to save the Internet" anywhere. I don't know who hands those out.
(7:08) Slocum: Sure.