http://www.amazon.com/Catch-Me-If-You-Can/dp/0767905385
I also enjoyed Kevin Mitnick's book The Art of Deception, also on "Social Engineering"/con artists.
http://www.amazon.com/Art-Deception-Controlling-Element-Secu...
Poor phone screening technique.
All calls should be routed through one person where they can shield internal people from "unknown" callers. This simple hack works surprisingly well in large companies and is a 101 social engineering technique. Kevin Mitnick now makes a living writing books on this subject ~ http://www.amazon.com/Art-Deception-Controlling-Element-Secu...
[0] http://www.amazon.com/The-Art-Deception-Controlling-Security...