It's a "Riddle for the Information Age" that in Alan Cooper wrote in 1999 [1] in "The Inmates Are Running the Asylum". One of the riddles is: "what do you get when you cross a computer with an airplane?" but things have gotten much much worse since then, it needs an update with the contents of this article.
He writes: "That something like this slipped through shows that the software inside the car is not coming from the same Porsche that makes the rest of the car... Acceptable levels of quality for software engineers are far lower than those for more traditional engineering disciplines..."
We have seen this coming for 20 years now easily. iDrive happened and excuses were made.
Nobody cares about response times or human-oriented design, it seems, which is incredibly baffling in a car! Where the rest of the controls are supposed to be designed with humans in mind.
My 2022 Subaru's Harman Kardon-built head-unit will block out my entire navigation view for 3 seconds if I dare to brush the volume control with my hand. I've learned to not adjust it after that because doing so only prolongs the time that I can't see where I'm supposed to be going. Also, if I am so unlucky as to lower the volume while the navigation speaks, I end up adjusting the "voiceover volume" and not the "radio/media volume." So when I wonder: "hey why did the navigation stop talking?" I have to remember that I hit the unlucky time to use the invisbily-modal volume knob. Of course, nobody cares and they let this travesty out the door because it's just the "entertainment system."
1 - https://www.amazon.com/Inmates-Are-Running-Asylum-Products/d...
https://www.amazon.com/Inmates-Are-Running-Asylum-Products/d...
But doesn't quite add up. Sorry.
Design solves problems which are not always obvious to the actual users. Using computers was always frustrating experience, but it improved dramatically over the last two decades for sure.
I don't know how anyone couldn't see that.
[1] https://www.amazon.com/Inmates-Are-Running-Asylum-Products/d...