(I haven't read this cover to cover but I has more or less read his and Christina J. Hogans book cover to cover I thing and I've also bought a couple of copies of the above book to share.)
Summary of what I've learned and found useful from those and other resources:
Get someone to step in for you half the time. (If only to fill in a ticket or - in a real emergency: call you.)
Manage expectations. (You don't expect hard interrupts except for emergencies. )
Make support requests asynchronous. (Mail, support tickets - not calls. Even when you (or someone else) are available for real time support, - make chat the preferred option.
It's a little bit GTD-ish, but has a direct practical IT take on it without so much dwelling on terminology. Certainly changed the way I worked for the better.
Just following it for a short time made my work & life a whole, whole lot better.
ps. I only singled Thomas Limoncelli out as an example just to highlight the caliber of their Ops staff.
It takes real discipline to implement but you get a better control of your life if you do.
This is a wonderful system focusing on goals, priorities, proper breakdown of tasks, stress management, relaxation, maintaining focus, etc. It gives a wonderful breakdown of how to manage planners, and this system has been working for me for years now. Hope you find some value out of this!
Also: Spending most of your time complaining about how stupid users are, etc., makes it a lot harder to empathize with them and not sound like a standoffish IT guy. (Most people are probably not as good at compartmentalizing as they believe.)
If memory serves, _Time Management for System Administrators_ (http://oreilly.com/catalog/9780596007836/) has a good chapter about how to be helpful and reasonably polite with non-technical people when you're being constantly interrupted and the server closet is on fire (with an emphasis on little things that show you're actually trying to fix things and not just blowing people off, since many people won't necessarily recognize e.g. scowling at firewall logs as working on their problem).
"Frustration comedy" is a good term, by the way.
Get dozens of book recommendations delivered straight to your inbox every Thursday.