by Scott Stratten
ISBN: 1118176286
Buy on Amazon
Found in 1 comment on Hacker News
kevinconroy · 2012-12-17 · Original thread
Taking it a step further, stop thinking of marketinhg as you just saying "buy, buy, buy" but rather engaging your customers. Creating memorable, lasting impressions and relationships can be an incredibly effective strategy for building and sustaining a group of customers.

See also: Unmarketing (http://www.amazon.com/UnMarketing-Stop-Marketing-Start-Engag...)