Already mentioned, but I feel obligated to add another +1 for these three:
The Soul of a New Machine - Kidder
Hackers: Heroes of the Computer Revolution - Levy
The Idea Factory: Bell Labs and the Great Age of American Innovation - Gertner
Also, if you enjoy this kind of stuff, you might enjoy the AMC series Halt and Catch Fire. Yes it's fiction and highly dramatized, but it captures a lot of the spirit of the times from the beginnings of the PC era up through the Dot Com Bubble era.
Better can be enough, if it's ENOUGH better. The rule of thumb is that something has to be at least twice as good to replace a similar but already functioning system (the real costs of retraining and lost productivity during the changeover can almost never be accurately calculated, that's why there is the rule of thumb). For an academic view, see "The Fable of the Keys" http://www.utdallas.edu/~liebowit/keys1.html about qwerty vs Dvorak; and the version that was expanded into a book about Dvorak, Microsoft, and the internet http://www.amazon.com/Winners-Losers-Microsoft-Stan-Liebowit... .
Dreaming in Code - covers Mitch Kapor's post Lotus effort to build Chandler.
https://en.wikipedia.org/wiki/Dreaming_in_Code
Everyone Else Must Fail - all about Larry Ellison and Oracle
https://www.amazon.com/Everyone-Else-Must-Fail-Unvarnished/d...
Winners, Losers & Microsoft - title says it all
https://www.amazon.com/Winners-Losers-Microsoft-Competition-...
Two books by Bill Gates:
Business At The Speed of Thought
https://www.amazon.com/Business-Speed-Thought-Succeeding-Dig...
and
The Road Ahead
https://www.amazon.com/Road-Ahead-Completely-Up-Date/dp/0140...
Also:
MCI: Failure Is Not An Option
https://www.amazon.com/MCI-Failure-Invented-Competition-Tele...
Already mentioned, but I feel obligated to add another +1 for these three:
The Soul of a New Machine - Kidder
Hackers: Heroes of the Computer Revolution - Levy
The Idea Factory: Bell Labs and the Great Age of American Innovation - Gertner
Also, if you enjoy this kind of stuff, you might enjoy the AMC series Halt and Catch Fire. Yes it's fiction and highly dramatized, but it captures a lot of the spirit of the times from the beginnings of the PC era up through the Dot Com Bubble era.